Effective Date: May 14, 2026

Thank you for shopping with ScentBox. We are committed to delivering your orders safely and efficiently. Please review our shipping policy carefully.

 

1. Order Processing

• All orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During sales, promotions, or high-demand periods, processing times may be slightly delayed.

Once your order has been shipped, you will receive a confirmation message or email with tracking details (if available).

 

2. Shipping Coverage

ScentBox currently ships to selected regions and cities based on courier availability.

Shipping availability may vary depending on:

• Delivery location
• Courier service coverage
• Government or regional restrictions

3. Estimated Delivery Time

Estimated delivery times may vary depending on your location:

• Major Cities: 2–5 business days
• Remote Areas: 4–8 business days
• International Orders (if applicable): 7–21 business days

Please note that delivery timelines are estimates and may be affected by:

• Weather conditions
• Courier delays
• Customs processing
• Public holidays
• High order volumes

 

4. Shipping Charges

Shipping charges are calculated at checkout based on:

• Delivery location
• Package size and weight
• Promotional offers or free shipping campaigns

Any applicable shipping fee will be clearly displayed before payment confirmation.

 

5. Order Tracking

If tracking is available for your shipment, customers will receive:

• Tracking ID
• Courier details
• Shipment updates

Customers are responsible for monitoring their shipment status after dispatch.

 

6. Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before placing an order.

ScentBox is not responsible for:

• Failed deliveries due to incorrect addresses
• Delays caused by inaccurate customer information
• Additional shipping costs resulting from address corrections

 

7. Delayed or Lost Shipments

While we work closely with trusted courier partners, delays may occasionally occur.

If your order is significantly delayed or appears lost:

• Contact our customer support team
• Provide your order number and shipping details

We will coordinate with the courier service to assist you.

 

8. Damaged Packages

If your order arrives damaged:

• Please contact us within 48 hours of delivery
• Provide clear photos of:
  • The damaged packaging
  • The product received
  • Order details

We will review the issue and arrange a suitable resolution where applicable

 

9. Refused or Unclaimed Orders

If an order is refused or remains unclaimed:

• Additional shipping charges may apply
• Refunds may be adjusted to cover shipping and handling costs

10. International Shipping & Customs (If Applicable)

For international orders:

• Customers are responsible for customs duties, taxes, or import charges imposed by their country
• ScentBox is not responsible for delays caused by customs clearance procedures

 

11. Contact Us

For shipping-related questions or support, please contact ScentBox through the contact information available on our website.